frequently asked questions

October, November, March, April it is warm but comfortable (low 80s in the day, 60s at night). It is usually warm in the winter (75-80°) though it can be chilly at night in January. August and September are hot and humid (85-90°, sleep with fans).

For your convenience we have a 24 hour reception/front desk and our maintenance manager lives onsite.

We have fiber optic throughout the resort with access points in each room. Speeds are sufficient for most of your needs.

Depending on your carrier cell phones work from the beach and pool area as well as from Luna and Sol decks. Video and audio internet calls work fine from our wifi system.

Depending on the swell and wave action swimming can be safe and enjoyable. Ask Guest Services about the conditions. If you are not an experienced ocean swimmer or the swell seems to be big, please use caution. Boogie-boards and snorkeling equipment are available free for your use.

You can walk to the next beach in either direction along paths over the large rocks. It takes about 20 minutes to walk to town along the road. Also you can walk to the next beach then follow the first dirt road over some small hills into town. These are very nice walks. Taxis are available in town for the return trip. Check with Guest Services for more information on this as well as nature hikes.

You can bring your own music and listen in the comfort of your room in a moderate volume to not disturb other guests but you can always listen to great music in the bar and lounge area.

The restaurant and bar uses 100% purified water for cooking and dish washing. Don't drink water from the rooms or outdoor showers. Bottled water is provided for drinking, brushing teeth and coffeemakers.

We are privileged to be in a beautiful habitat of native flora and fauna that we try not to disturb more than necessary. We have sufficient water for all your needs but the source is not unlimited.

Being in the jungle you will encounter all types of strange but harmless critters. The only one that can be dangerous is the scorpion (though it's very unlikely you will encounter one). Its sting is similar to that of a wasp but it sometimes causes an allergic reaction. It's a good idea to go to the medical clinic (see Map) immediately in case of a sting and especially if a young child is stung. Notify hotel staff immediately in case of a sting and you will be taken to the clinic.

Not usually. Occasionally during the rainy season there are a few mosquitoes at dusk and dawn. In any case all the bedrooms have well designed mosquito nets for those who want to feel more secure and to keep the moths away from your reading light in rainy season.

Yes, but a small safe is available in all of the houses in any case.

We have electricity from the Mexican national grid (110 volts 60 hertz, same as USA) but it sometimes goes out due to trees falling on the high tension lines, etc. When this happens our backup battery inverter system takes over to power the essentials such as fans and lights and if the outage is more than a few hours we start the diesel power plant.

We believe you should not be bothered with tipping during your stay. Although there is a 15% service charge for the restaurant and bar which is divided among all the workers in that department, additionally you may tip if you would like to reward exceptional service. You may do so personally or leave it in an envelope when you check out. For housekeepers you may leave a tip in the envelope provided in your room or at the office. For other staff you can always use the envelopes and the locked tip box at the office. Alternatively it is possible to put tips on your bill.